Appointment Settler

Horizon Services

Multiple Cities, Pakistan

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Posted Jul 30, 2026 7 views Report Job

The Appointment Settler is responsible for organizing and executing outreach activities to generate interest and schedule appointments for Horizon Services offerings. This includes maintaining accurate records of communications, tracking call metrics, and understanding customer needs to tailor conversations effectively. The position emphasizes proactive engagement, meticulous data entry, and report preparation, ensuring a seamless workflow within the team. Supervising a small team amplifies the impact on meeting business objectives, requiring leadership skills to guide, motivate, and monitor team members. This role is fundamental in driving customer interaction, nurturing relationships, and contributing to the growth and reputation of Horizon Services.
Responsibilities

Initiate outbound calls to potential clients, primarily business owners and shopkeepers, to set up appointments for service discussions.
Maintain fluent communication in Urdu during interactions, incorporating Punjabi language abilities when possible to enhance rapport.
Utilize Customer Relationship Management (CRM) tools, particularly Salesforce CRM, to log call activities, update client information, and track appointment status.
Handle cold-calling campaigns with professionalism and persistence, adjusting techniques based on client responses and industry best practices.
Negotiate appointment times that accommodate clients schedules while aligning with company availability and objectives.
Provide clear and accurate reports on daily call activities, appointment outcomes, and any notable client feedback.
Ensure reliable and consistent use of personal phone and internet resources to maintain uninterrupted client engagement.
Lead and manage a team of five Appointment Setters by assigning tasks, monitoring progress, providing guidance, and fostering collaborative success.
Train and support team members on effective communication strategies, CRM usage, and reporting standards to optimize performance.
Organize team meetings to review goals, share updates, discuss challenges, and implement improvement strategies for appointment setting processes.
Actively contribute to the development of telesales strategies tailored for the FMCG and wholesale sectors.
Maintain updated knowledge of Horizon Services offerings to confidently address client queries and emphasize value propositions during calls.
Demonstrate organizational skills through diligent follow-ups, accurate documentation, and timely execution of daily responsibilities.