Customer Service Representative

Homazing is a dynamic e-commerce platform committed to delivering exceptional service and products to our customers. We specialize in House Hold and Home Decor Products and strive to provide a seamless shopping experience. We are dedicated to customer satisfaction and are constantly seeking innovative solutions to improve our services.

We are currently seeking a proactive and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for managing courier coordination, handling return and undelivered orders, addressing incomplete addresses, and minimizing our return ratio. This role requires excellent communication skills, strong attention to detail, and the ability to work collaboratively with various stakeholders.

Responsibilities:

Coordinate with courier services to ensure timely delivery of orders.
Manage return and undelivered orders efficiently, following company policies and procedures.
Investigate incomplete addresses and liaise with customers to obtain necessary information for successful delivery.
Communicate effectively with courier points of contact to resolve delivery issues and streamline processes.
Analyze return data and identify trends to implement strategies for minimizing return ratio.
Provide exceptional customer service through phone, email, and chat channels, addressing inquiries and concerns promptly and professionally.
Collaborate with internal teams, including logistics and operations, to optimize delivery processes and enhance the customer experience.

Requirements:

Bachelor's degree or equivalent practical experience.
Previous experience in customer service or related field, preferably in e-commerce or logistics.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to adapt to changing priorities and schedules.
Experience with courier coordination and logistics management is a plus.

Benefits:

Competitive salary based on experience.
Opportunities for professional development and advancement.
Dynamic and collaborative work environment.
Employee discounts on company products.

If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a key role in shaping the future of Homazing . Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position.