Amazon Account Handler

HM Digital seeks a skilled Amazon Account Handler to oversee the daily operations of its Amazon USA Seller Account. The ideal candidate brings at least one year of hands-on experience managing various aspects of Amazon Seller Central, including order processing, returns, refunds, and customer service. This person will be responsible for ensuring smooth account management by handling customer inquiries, managing policy compliance, and driving performance through careful monitoring of metrics such as Account Health and A-to-Z Claims. Strong problem-solving skills and an ability to work independently during USA business hours are critical to success in this role. The Amazon Account Handler plays a key role in optimizing product listings, managing inventory levels, and coordinating with suppliers and shipping partners to maintain seamless operations. This role requires detailed knowledge of the Amazon USA marketplace, including familiarity with FBM (Fulfillment by Merchant), SAFE-T claims, and reimbursement procedures. Clear and effective communication in English is essential for managing customer messages and resolving account-related issues promptly, ensuring compliance with Amazon policies and maintaining high standards of marketplace performance.
Responsibilities

Manage daily operational activities of the Amazon USA Seller Account to ensure seamless order fulfillment.
Process customer orders accurately, and handle returns, refunds, and customer inquiries promptly and professionally.
Monitor and address Amazon Seller Central cases, including customer messages and disputes, ensuring timely resolution.
Handle A-to-Z Claims, SAFE-T Claims, returns, and reimbursement processes to protect the account from losses and improve customer satisfaction.
Regularly monitor Account Health and performance metrics to identify potential policy violations or account risks.
Manage product listings by optimizing titles, descriptions, and prices to enhance visibility and sales performance.
Maintain inventory levels and resolve order issues in coordination with suppliers and shipping carriers to prevent delays.
Ensure marketplace compliance by staying up to date on Amazon policies and guidelines and implementing necessary account adjustments.
Coordinate effectively with internal teams, suppliers, and logistics partners to streamline operations and improve customer experience.
Identify and troubleshoot any account-related problems, taking proactive steps to resolve issues and maintain account integrity.
Utilize advanced Microsoft Excel skills, including pivot tables and VLOOKUP, to analyze sales data, monitor trends, and generate reports for informed decision-making.

Skills

Product Listing Optimization Time Management Data Analysis vlookup Microsoft Excel Pivot tables Microsoft Excel Advanced Formulas Order Processing Amazon Seller Central Management Product Listing Optimization on Amazon Amazon Vendor Central Account Management Inventory Management Marketplace Compliance Amazon Seller Central Amazon Vendor Central Management Microsoft Excel Customer Service Communication Skills Problem Solving Attention to Detail

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Experience:

1 Year

Apply Before:

Sep 12, 2026

Posting Date:

Aug 11, 2026

HM Digital

· 1-10 employees - Lahore

HM Digital is an IT services company based in Lahore, Pakistan, providing high-quality technology solutions to clients across the USA and Canada. We specialize in delivering reliable and cost-effective IT support, network management, cloud solutions, and digital transformation services. With a focus on innovation, efficiency, and client satisfaction, HM Digital helps businesses optimize their IT infrastructure and achieve measurable results.