Posted Jul 06, 2023 331 views
The Customer Support Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
Job Details
Hive Tech is in the field of Test & Measurement, Electric & Electronics, ICT , Alternate Power Solutions and not only limits here, also offers consultancy, Engineering work and after sales operations with our local knowledge and global business Partners. Hive Tech has been expanding aggressively and developing new business alliances in Middle East, US & Europe.
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