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Customer Service Representative

Hive Tech

Posted Jun 15, 2023 207 views

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call-handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
Keep records of customer interactions, process customer accounts, and file documents·
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.

Skills

Customer Service Skills Email List Management Client Relationship Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Fresh - Less than 1 Year

Apply Before:

Jul 16, 2023

Posting Date:

Jun 15, 2023

Work Environment

Supervisor’s gender:

Male

Percentage of female coworkers:

10-19%

Hive Tech

Information Technology · 11-50 employees - Rawalpindi

Hive Tech is in the field of Test & Measurement, Electric & Electronics, ICT , Alternate Power Solutions and not only limits here, also offers consultancy, Engineering work and after sales operations with our local knowledge and global business Partners. Hive Tech has been expanding aggressively and developing new business alliances in Middle East, US & Europe.