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Posted Jan 04, 2024 764 views
Front Desk Duties:
- Greeting and welcoming patients, visitors, and staff in a friendly and professional manner.
- Managing the front desk area, ensuring a neat and organized workspace.
- Answering incoming calls, addressing inquiries, and directing calls to the appropriate departments or personnel.
- Handling patient registration and check-in processes.
Appointment Scheduling:
- Coordinating and scheduling appointments for patients, ensuring efficient use of the medical practitioners' time.
- Managing the appointment calendar and making any necessary adjustments.
- Sending appointment reminders to patients through various communication channels.
Patient Registration and Records:
- Collecting and verifying patient information, including personal details.
- Maintaining confidentiality and adhering to privacy regulations regarding patient data.
Customer Service:
- Assisting patients and visitors with general information about the medical complex, services offered, and directions within the facility.
- Providing excellent customer service to enhance the overall patient experience.
Communication and Coordination:
- Coordinating with various departments within the medical complex to ensure effective communication and collaboration.
- Notifying relevant staff about patient arrivals, emergencies, or special instructions.
- Handling incoming and outgoing mail and email correspondence.
Cash Handling and Billing Support:
- Collecting co-pays or fees from patients, processing payments, and issuing receipts.
- Assisting with basic billing inquiries and forwarding complex billing issues to the appropriate department.
Emergency Response:
- Managing emergency situations calmly and efficiently, including contacting the appropriate medical personnel or authorities when necessary.
- Following established protocols for emergency response and patient safety.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
MBA
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 05, 2024
Posting Date:
Jan 04, 2024
HIVE Consultants
Services · 1-10 employees - Multan
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