Posted Jun 03, 2026 292 views
Histone Solutions is seeking a diligent Customer Support Specialist with at least 2 years of experience in customer or technical support, preferably in SaaS or B2B environments. The ideal candidate demonstrates a strong commitment to resolving client issues efficiently and possesses excellent communication and troubleshooting skills. Working independently, they maintain a customer-first mindset and utilize popular customer support software such as Zendesk, Freshdesk, or Intercom. This role requires a reliable high-speed internet connection and a quiet, dedicated workspace based in Islamabad or Rawalpindi, ensuring prompt and uninterrupted service delivery.
As a Customer Support Specialist at Histone Solutions, the candidate plays a key role in maintaining customer satisfaction by managing inquiries, resolving technical problems, and maintaining knowledge base resources. While this position does not include team management responsibilities, the role demands proactive problem-solving and effective use of ticketing systems to track and manage customer requests. The specialist supports the overall company mission by delivering consistent, high-quality assistance that fosters customer loyalty and operational excellence.
Responsibilities
Respond to customer inquiries via email & chat
✅ Troubleshoot technical, billing & product-related issues
✅ Manage tickets in our CRM & ensure SLA compliance
✅ Share insights to improve our product & help documentation
✅ Drive CSAT scores & first-contact resolution goals
Skills
Histone Solutions
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