Posted Jun 09, 2026 72 views
Hirelink Solutions is seeking a dedicated BPO professional to oversee and manage daily operations within our business process outsourcing division. The ideal candidate will lead a team of 20 persons, ensuring that the team meets performance targets and delivers high-quality service to clients. This role focuses on effective team coordination, operational efficiency, and maintaining strong client relationships. The candidate will be responsible for monitoring workflows, analyzing performance metrics, and implementing strategies to enhance productivity and customer satisfaction.
This position requires excellent communication skills and the ability to motivate and guide team members. The successful candidate will foster a positive work environment, encourage continuous improvement, and address any operational challenges promptly. Experience in managing sizable teams and an understanding of BPO industry best practices are valuable for success in this role.
Responsibilities
- Lead, motivate, and manage a team of 20 BPO professionals to achieve performance goals.
- Monitor daily operations to ensure adherence to company policies and client expectations.
- Analyze team performance metrics and implement strategies to improve productivity and service quality.
- Facilitate effective communication within the team and with clients to resolve issues promptly.
- Develop training plans and support the professional development of team members.
- Coordinate with other departments to align operations with overall business objectives.
- Drive continuous process improvement initiatives to enhance efficiency and customer satisfaction.
- Handle escalations and provide timely solutions to operational challenges.
- Maintain accurate records of team performance and prepare regular reports for senior management.
Skills
Job Details
Hirelink Solutions
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