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Front Desk Officer

Highland Country Club & Resorts Unverified

Islamabad , Pakistan

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Posted May 02, 2023 234 views

We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel

Front Desk Officer responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKey PMS
  • Understanding of how travel planning websites operate, like Booking and Trip Advisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Specific Tasks

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Skills

Front Office Support Cooordination Skills مهام موظف الاستقبال

Job Details

Industry:
Hospitality
Functional Area:
Secretarial, Clerical & Front Office
Total Positions:
4 Posts
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 31, 2023
Posting Date:
May 02, 2023

Highland Country Club & Resorts

Hospitality · 51-100 employees - Islamabad
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