Helpdesk Representative - Arabic

Confidential

Lahore , Pakistan

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Posted 4 hours ago 17 views Report Job

We are seeking a proficient Arabic Helpdesk Representative to provide exceptional support to our clients in Arabic-speaking regions. The ideal candidate will handle customer queries, troubleshoot technical issues, and deliver efficient solutions via phone, email, or chat in both Arabic and English.

Key Responsibilities:

Handle inbound calls, emails, and chats from Arabic-speaking customers, ensuring prompt and professional assistance.
Diagnose and troubleshoot technical issues related to the company’s products or services.
Escalate complex problems to the appropriate technical team when necessary.
Maintain detailed records of customer interactions, including issues raised and resolutions provided, in the helpdesk system.
Collaborate with internal teams to address customer feedback and improve service delivery.
Ensure customer satisfaction by providing timely and accurate solutions.
Follow up with customers to ensure their issues have been fully resolved.

Skills and Attributes:

Bilingual: Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
Customer Service: Strong background in customer service with a focus on client satisfaction.
Technical Troubleshooting: Ability to diagnose and resolve basic technical issues.
CRM Systems: Experience with helpdesk and CRM tools.
Problem Solving: Analytical and solution-oriented mindset.
Time Management: Ability to handle multiple tasks efficiently and prioritize in a fast-paced environment.

Qualifications & Experience:

Education: Bachelor's degree in Information Technology, Communications, or a related field.
Experience: Minimum 1-2 years of experience in a helpdesk or customer support role.
Technical Proficiency: Familiarity with troubleshooting software or hardware issues is a plus.