Customer Support Representative

You will be the voice of our company, ensuring smooth and memorable client interactions. Your role involves building strong relationships, addressing customer needs, resolving issues, and delivering exceptional solutions.

Key Responsibilities:

Deliver top-notch customer support by addressing inquiries and resolving issues in a timely manner.
Manage customer interactions across multiple channels, including phone, email, and chat.
Act as a problem solver, troubleshoot challenges and offer solutions
Build strong customer relationships by understanding their needs and providing personalized assistance.
Collaborate with internal teams to share insights and improve the customer journey.
Contribute to maintaining high customer satisfaction and loyalty.

Required Qualifications:

Excellent written and spoken English, with clear Urdu spoken.
Passionate about helping others and delivering exceptional service.
Intermediate education – knowledge of customer service practices or prior experience in customer-care roles is a plus
Strong problem-solving ability and attention to detail.
Self-motivated with a positive attitude

Why Join Us?

Work in a supportive and empowering environment.
Opportunity to grow with a team passionate about innovation.
Competitive salary and benefits package.

Skills

Fluent in English Communication Skills Customer Service

Job Details

Job Channel:

Women Jobs

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

4 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

Female

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jan 11, 2025

Posting Date:

Dec 10, 2024

HectaCore Systems

E-Commerce / E- Business · 11-50 employees - Islamabad

We are an evolving tech and E-commerce landscape by providing innovative solutions, cutting-edge digital services, and robust organizational management tools. We support emerging businesses in navigating the digital marketplace, and as we continue to grow.