·         Attend , receives and sit  guest’s needs in the outlet.

·         Maintains and updates the outlet’s reservation book and guest history book.

ADMINISTRATIVE RESPONSIBILITIES:

·         Assists the Captain Waiter in recording the daily sales and cover count report and total    drinks sold at the outlet.

·         Reports any unusual incident, guest complains, lost and found, breakage and losses,         equipment and fixture break down to the Captain Waiter.

·         Attends pre-meal briefing and de-briefing daily and the monthly F & B Staff Meeting.

·         Attends all meetings and training sessions organized by Hotel management for the staff.

·         Keeps herself informed of all pertinent details concerning the Hotel, events in the city, activities and promotions in the outlets and in the Hotel.

·         Maintains cleanliness in the door area, the reception stand, menu folders and any advertising collateral in the outlet.

·         Prepares requisition for flowers and newspaper supplies ensuring availability.

·         Maintains the par stock of menu folders and advertising collateral in the outlet.

·         Takes note of anniversaries, birthdays and special dates for regular guests.

·         Prepares requisition for amenities for guests celebrating a special occasion in the outlet.

·         Prepares buffet place card, according to prescribed standard.

TECHNICAL RESPONSIBILITIES

·         Reports to work in prescribed uniform and well-groomed.

·         Reports to the Captain Waiter at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservation, menu changes, special menu and VIP’s , availability of food and drinks and guest comments and complains.

·         Performs mise-en-place at the prescribed hours.

·         Checks all newspaper and magazines are updated and arranged properly.

·         Checks the floor area and door area are clean.

·         Checks all the menu folders are clean and distributed in the menu box.

·         Check all advertising collateral are clean, accurate and properly set.

·         Prepares and sets-up signage and directional for table reservation..

·         Prepares and checks all buffet signage are clean and presentable.

·         Greets and escorts guests into the outlet.

·         Seats guest in appropriate tables.

·         Controls the distribution of guests in the outlet, allowing the service attendants to clear and         re-set up tables.

·         Capable of answering and providing accurate information to the guest concerning the     restaurant, its products and services.

·         Presents menu to the guest.

·         Introduces the attending captain waiter, waiter or bus boys/girt , to the guests.

·         Knowledgeable of all food and beverage items in the menu, special menu items or items on promotion, the ingredients, method of preparation, portion size and presentation.

·         Takes orders of the guest accurately and re-confirms guest’s orders each time.

·         Practices suggestive selling to boost outlet sales.

·         Performs sequence of service in the outlet.

·         Confirms satisfaction with the guest, and informs supervisor or manager immediately in case of guest complains.

·         Capable of operating all equipment in the outlet.

·         Capable of handling guest complains professionally.

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Pearl-Continental Hotel Bhurban
Job Location:
Gender:
Female
Age:
18 - 35 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 23, 2018
Posting Date:
Oct 15, 2018

Hashoo Hotels

Hospitality · More than 5000 employees - Murree

Established in 1960 by a young and enterprising Mr. Sadruddin Hashwani, the Hashoo group initially operated as a trading enterprise. Through its founder's vision, strategic direction and unwavering commitment, the Hashoo Group has emerged as Pakistan's premium conglomerate with a diversified international business portfolio. From its humble origins in cotton trading, the Hashoo Group business interests today span the globe and encompass hospitality, oil and gas exploration and production, information technology, investment, minerals, ceramics pharmaceuticals, travel and tourism, real estate and commodity trading business. The Hashoo Group of companies has in its fold, as owner and operators, the Pearl Continental Hotels and Marriott Hotels brands with presence in all major cities of Pakistan and Ocean Pakistan Limited, a prestigious Oil and Gas exploration and production company.

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