Phone Banking Officer - (Third Party Contract)

Habib Bank Limited (HBL)

Multiple Cities, Pakistan

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Posted Apr 08, 2024 7846 views Report Job

Currently seeking highly motivated individuals to join team as Phone Banking Officers. This entry-level position offers an excellent opportunity for individuals looking to kick-start their career in the banking industry. In this role, you will be responsible for providing exceptional customer service and support to the customer.

Responsibilities:

A Phone Banking Officer is required to handle customer query within the standard time. The response rate/ target should be maintained as defined by the management.
Response quality as per defined standards. Also ensuring that Courtesy and Accuracy targets are met.
Enhance product knowledge and processes.
Ensure all standards of call quality are met by the phone banker as defined by the management.
Calls and sales are met as management defines time to time.
To interact with the customers through suitable medium of communication as and when directed.
To timely complete any additional tasks / initiatives assigned besides the routine daily day tasks.
Attendance, Punctuality and manned minutes are completed to achieve the productivity target
Attend trainings as announced by management / training units.
Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited. Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.

Requirements:

Graduation
Excellent verbal communication skills and customer-centric approach.
Ability to multitask and work well under pressure.
Basic computer skills and familiarity with banking systems, preferred.
Previous customer service experience is an advantage.

Benefits:

Competitive salary and comprehensive benefits package.
Opportunities for professional growth and development.
Collaborative and inclusive work environment.
Cutting-edge technology and tools to support your work.

We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.

Skills

Organized and Multitasking Communication Skills Forms of Writing

Job Details

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

15 Posts

Job Shift:

Rotating

Job Type:

Contract

Job Location:

Karachi, Lahore, Pakistan

Gender:

Male

Age:

20 - 30 Years

Minimum Education:

Bachelors

Degree Title:

Business management, Commerce and Arts

Career Level:

Entry Level

Experience:

Fresh - 2 Years

Apply Before:

Jul 09, 2024

Posting Date:

Apr 08, 2024

Habib Bank Limited (HBL)

Banking/Financial Services · More than 5000 employees - Karachi, Lahore

HBL believes in serving the nation and building the country strong. We are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities.