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- Ensure fulfillment of all roles and responsibilities by all staff in the branch
- Responsible for managing all activities of the branch including sales, operations, and administration
- Achievement of assigned goals/targets and ensure the productivity of all staff in achieving their respective targets
- Ensure the highest level of accuracy and professionalism is maintained across branches while providing services to the customers
- Act as a consultant to customers by understanding their financial, business, transactional and investment needs, and facilitate entire branch staff in doing the same
- Conduct daily morning huddles with all branch members to emphasize on the deliverables
- Provide coaching and guidance to branch staff, to increase staff motivation and morale by offering job rotations and enhancement and providing appropriate training to perform their duties effectively
- Remain up to date with regulatory and bank policies, procedures, services, and systems to remain compliant and avoid risk factors that may hinder smooth branch operations
- Responsible for building business credibility, integrity & public confidence for the Bank in general & for the branch in particular
- Implement effective control mechanisms to nullify any possibilities of fraud, forgeries, and operational losses
- Ensure all headcount of the branch is duly hired and onboarded for smooth BAU activities
- Responsible for executing channel migration strategy by ensuring goals assigned to relevant staff for channel migration are successfully achieved
- Responsible for ensuring all customer grievances are resolved efficiently and according to customer satisfaction
- Maintain effective customer engagement within the branch to improve customer relationships, boost loyalty and customer retention.
- Responsible for ensuring proper upkeep/maintenance of the branch by assigning activities to BOM and Floor Manager to provide a comfortable look and feel.
- Ensure that all branch matters not resolved in time by stakeholders are flagged to Area Management on a timely basis.
- Ensure the area management is consulted and informed for all matters related to branch upkeep/cost approvals
- To monitor all activities in the branch are properly performed by relevant staff with daily checks and balances
- Ensure that all the branch expenses are incurred within the approved budget in consultation with Area Management & BOM.
- Take steps to reduce cost where possible without compromising the overall decorum and ambiance of the branch
- Ensure that Branch reconciliation, suspense and other assets accounts are closely monitored by the staff assigned
- Ensure to achieve the highest standard in non-financial KPIs including Internal Audit, Internal control & Service Quality
- Responsible for any additional task assigned by the line management
Skills
Job Details
Habib Bank Limited (HBL)
HBL believes in serving the nation and building the country strong. We are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities.
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