Assistant It Manager

H.A Steel Chain is seeking a proactive, organized, and tech-savvy Assistant IT Manager to join its growing team. In this role, the assistant manager supports the IT Department by ensuring smooth day-to-day operations, assisting with hardware and software troubleshooting, maintaining comprehensive technical documentation, and providing robust administrative support using Microsoft Office tools. This position requires close collaboration with other IT personnel and departments to minimize downtime and enhance overall IT effectiveness. The ideal candidate has a strong foundation in computer basics, advanced proficiency in MS Excel, and a keen eye for detail when it comes to documentation. The Assistant IT Manager is responsible for providing technical support and administrative assistance within the IT department without managing a team. This role involves playing an integral part in IT support functions such as system maintenance, network configuration support, incident management, and onboarding support. The position requires a customer-service-oriented mindset, excellent communication skills, and problem-solving abilities to handle various IT issues efficiently. The Assistant IT Manager also helps with administrative tasks like vendor coordination and software license management, ensuring the departments operational needs are met promptly and accurately.
Responsibilities

Assist employees with basic hardware, software, and network issues to ensure minimal downtime and continuous productivity.
Create, update, and organize IT manuals, system processes, user guides, and troubleshooting workflows to maintain clear and accessible technical documentation.
Utilize MS Excel to track IT inventory, generate reports, handle budgeting processes, and analyze technical data to support departmental decision-making.
Perform basic computer maintenance tasks including software updates, hardware health checks, and user account provisioning and de-provisioning to maintain system integrity.
Coordinate with vendors for purchasing and maintenance of hardware and software supplies, ensuring compliance with licensing agreements and organizational standards.
Support onboarding by setting up workstations, computers, and peripheral devices for new hires, facilitating a smooth transition into the company's IT environment.
Maintain accurate records of IT asset inventories, software licenses, and service contracts to support operational continuity and audit readiness.
Assist in network configuration and basic network management tasks to help sustain network performance and security.
Contribute to incident management processes by documenting, tracking, and escalating issues as needed to ensure timely resolution.
Apply strong documentation skills to produce well-structured, concise, and clear technical documents that assist end users and IT staff alike.
Handle general administrative duties such as scheduling, communication within the IT team, and supporting IT project activities as needed.
Continuously update knowledge of IT infrastructure, new technologies, and best practices to recommend improvements and enhance service delivery.