Posted May 31, 2024 543 views
We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Maintain daily communication with the dispatch center, confirming routes and scheduling crews
- Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
- Maintain awareness of all traffic laws and ensure drivers adhere to all laws
- Conduct daily driver and vehicle inspections to ensure safety
- Maintain outgoing and incoming communications to the dispatch center
- Use advanced dispatching software
Dispatcher Responsibilities:
- Provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
- Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
- Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
- Use computer applications to track work orders, schedule resources, and handle customer inquiries
- Ensure orders are accurately documented and paperwork is submitted in a timely manner
- Keep track of customer metrics
- Maintain and update customer logs and records
- Meet, greet, and assist customers with general inquiries
- Maintain and update customer information files
- Perform other job duties as required
Skills
Job Details
HA Network Solutions
HA Netsol
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