Call Center Representative

We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Maintain daily communication with the dispatch center, confirming routes and scheduling crews
Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
Maintain awareness of all traffic laws and ensure drivers adhere to all laws
Conduct daily driver and vehicle inspections to ensure safety
Maintain outgoing and incoming communications to the dispatch center
Use advanced dispatching software

Dispatcher Responsibilities:

Provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
Use computer applications to track work orders, schedule resources, and handle customer inquiries
Ensure orders are accurately documented and paperwork is submitted in a timely manner
Keep track of customer metrics
Maintain and update customer logs and records
Meet, greet, and assist customers with general inquiries
Maintain and update customer information files
Perform other job duties as required