Accounts Officer

GSF Services SMC PVT LTD seeks a detail-oriented and proactive Accounts Officer who will act as a vital link between the Operations and Accounts departments. This role requires managing cost controls, supporting accounting functions, coordinating documentation, and ensuring clear communication across teams. The ideal candidate has a minimum of two years of experience in freight forwarding and customs brokerage, practical knowledge of accounting software such as Xero or QuickBooks, and possesses strong organizational and communication skills. The position does not include managing a team but involves collaborating closely with various departments to drive efficiency and cost savings. The Accounts Officer is responsible for maintaining accuracy in cost entries, timely preparation of customer invoices, supporting daily reconciliations, and assisting with auditing processes. The role demands meticulous attention to detail, effective management of documentation, and the ability to resolve customer queries professionally. Additionally, the candidate will contribute to supplier rate management, data compliance, and support marketing initiatives following adequate training. This position requires adherence to company policies, regular attendance, and the ability to work under pressure within a fast-paced operational environment located in Karachi.
Responsibilities

• Enter all job-related costs accurately into the operations software promptly.
• Verify costs upon receipt and update the system within a 15-minute timeframe.
• Identify and raise disputes for incorrect supplier charges, maintaining a comprehensive dispute log.
• Develop and sustain a detailed database of costs and charges for audit and complaint resolution.
• Collaborate with Operations to minimize unnecessary or excessive costs effectively.
• Prepare accurate customer invoices and dispatch them within agreed timelines.
• Support the accountant by performing daily reconciliations and generating financial reports using internal systems and Xero.
• Manage weekly customer statement dispatch and provide assistance during peak accounting periods.
• Organize and maintain job folders and documentation according to company standards.
• Email invoices and supporting documents professionally and promptly to relevant stakeholders.
• Resolve customer inquiries with a positive, solution-oriented approach.
• Advise operations teams on selecting cost-effective and reliable service providers.
• Assist in sourcing competitive haulage and delivery rates for port-to-postcode shipments.
• Support the export department in procuring economical freight rates to optimize shipping costs.
• Cultivate and maintain a strong supplier network to enhance competition and reduce expenses.
• After completing operational and accounting training, contribute to social media marketing by posting company updates and promotional content.
• Maintain accurate and up-to-date records to ensure data integrity and compliance.
• Ensure correct entry of shipment data into operational systems and maintain robust document control procedures.
• Protect commercially sensitive information in accordance with company policy.
• Participate in training and onboarding activities to facilitate knowledge sharing and team development.
• Provide operational coverage during absences, maintaining comprehensive handover notes and ensuring the cover person is fully trained.
• Demonstrate excellent attendance and punctuality, plan leave responsibly, and minimize avoidable absences.
• Adhere strictly to company policies, regulatory requirements, and health and safety procedures at all times.
• Perform additional duties as assigned by management to support ongoing business needs.