• Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
  • Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
  • Availability for night shifts (8 PM - 5 AM).
  • Note:- Pick & Drop Service is Available
  • Weekends are off

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Dec 02, 2024
Posting Date:
Nov 04, 2024

Grow More

Call Center · 11-50 employees - Lahore

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Support Representative

Digitaiz, Lahore, Pakistan
Posted Dec 02, 2024

Customer Support Representative

Sololedger, Lahore, Pakistan
Posted Dec 03, 2024

Customer Support Representative

Zartex Gaming Solutions, Islamabad, Pakistan
Posted Nov 29, 2024

Customer Support Representative

Pearl Communication, Rawalpindi, Pakistan
Posted Nov 28, 2024
View All
I found a job on Rozee!