Operations & Client Relations Manager

Grandeur Event Complex, part of the Grand Group of Companies, is seeking a highly organized and charismatic Operations & Client Relations Manager to enhance our luxury event services. This role is pivotal in bridging the gap between our esteemed clients and our diverse network of vendors, ensuring flawless event execution from initial consultation through to final cleanup. The ideal candidate will have an extensive background in event management, hospitality, or venue operations, demonstrating the ability to maintain exceptional standards of luxury, hospitality, and operational excellence. This position involves managing a dedicated team of five professionals, overseeing every detail to deliver memorable experiences at weddings, corporate events, and private parties. The successful candidate will excel in client relationship management, vendor coordination, logistics, and event operations. They will act as the primary point of contact for clients, handling inquiries, contracts, and special requests while maintaining a seamless communication flow. The role demands strong negotiation skills to source and manage vendors, enforce strict timelines, and uphold quality standards. Additionally, hands-on supervision during live events is required, with an emphasis on problem-solving under pressure, ensuring the venue remains pristine and all operations run smoothly. This is a unique opportunity to lead operations at one of Lahore's premier event venues with a competitive salary and performance-based incentives.
Responsibilities

Serve as the main liaison for clients organizing weddings, corporate functions, and private events, ensuring their vision is fully understood and realized.
Conduct initial site walkthroughs with clients to tailor event packages that meet their needs and preferences.
Manage client communications promptly, handling inquiries, contracts, and any concerns to ensure a first-class customer experience.
Coordinate event timelines, floor plans, and guest counts in collaboration with clients to guarantee smooth event flow.
Source, negotiate, and maintain relationships with external vendors including catering, decor, sound/lighting, valet, and photography services.
Develop and enforce comprehensive timelines for vendor setup and teardown activities to maintain punctuality and order.
Ensure all vendor services meet Grandeurs stringent quality standards and comply with safety and regulatory requirements.
Oversee event day operations by directing floor staff, waiters, and security personnel to maintain high service standards.
Troubleshoot and resolve operational challenges efficiently during live events without interrupting the guest experience.
Maintain the venue's cleanliness and upkeep before, during, and after events to preserve the venues premium condition.
Lead and manage a team of five staff members, fostering collaboration, motivation, and accountability to achieve operational excellence.
Utilize customer feedback to continually improve client relations and event execution processes.
Maintain proficiency in Customer Relationship Management (CRM) software to track client interactions and event details.