Posted May 13, 2026 132 views
Join Global Alliance as a Call Center Representative and become a vital part of a growing team focused on delivering exceptional customer service. This role is ideal for individuals who are passionate about helping customers and are looking for a career-driven environment with significant opportunities for growth. Working in the evening shift from 6:00 PM to 10:00 PM, you will be engaged in handling inbound and outbound calls, providing accurate information, and resolving customer inquiries with professionalism and courtesy. The position is based in Karachi, offering a fixed five-day workweek from Monday to Friday in a professional atmosphere, Vital Tower, Block 7 Gulistan-e-Johar, Karachi, near Bin Hashim supermarket. As a Call Center Representative, you will be responsible for maintaining excellent communication with customers while demonstrating punctuality and dedication. Fluency in basic English speaking skills is essential to ensure clear and effective interaction. This role involves using telephone skills to manage multiple call types, address customer concerns promptly, and contribute to the overall customer satisfaction and retention goals of Global Alliance. You will not be managing a team but will work collaboratively with peers to achieve departmental targets.
Responsibilities
- Answer inbound customer calls and handle outbound calls as required, maintaining a professional and courteous tone.
- Provide accurate information about products, services, and company policies to customers.
- Resolve customer inquiries, complaints, and issues efficiently and effectively, escalating complex matters when necessary.
- Record and document all call details and customer interactions accurately in the designated systems.
- Maintain a high level of customer satisfaction and contribute to team targets for call resolution and service quality.
- Adhere to scheduled shift timings and maintain punctuality to ensure seamless customer support operations.
- Continuously improve communication and telephone handling skills through training and feedback.
- Follow company protocols and compliance guidelines during all customer interactions.
- Assist in identifying recurring customer issues and communicate feedback to management for process improvement.
- Collaborate with team members to share best practices and support a positive work environment.
Skills
Global Alliance
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