This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 20, 2023 297 views
Responsibilities:
- Handle incoming calls and assist customers with their inquiries, complaints, and requests.
- Provide timely and accurate information to customers regarding flight schedules, cancelations, rescheduling, baggage allowance, and other relevant information.
- Process flight reservations, ticket bookings, and upgrades as per customer requirements.
- Assist in rebooking or rerouting flights in case of cancelations or delays.
- Resolve customer issues in a professional and empathetic manner, ensuring customer satisfaction.
- Keep accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to address customer concerns and improve overall service quality.
- Stay updated with airline policies, industry regulations, and product knowledge to provide accurate and up-to-date information to customers.
- Meet individual and team targets for customer satisfaction, call resolution, and productivity.
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Oct 21, 2023
Posting Date:
Sep 20, 2023
Galaxy Travel and Tours
Travel/Tourism/Transportation · 1-10 employees - Lahore
Call Canter
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
