Posted Sep 05, 2023 168 views
We are seeking a Technical Support Engineer to provide technical assistance and support to our customers. As a Technical Support Engineer, you will be responsible for ensuring that our customers receive prompt and efficient service for any technical issues they may encounter. Your main responsibilities will include:
- Responding to customer queries via email, phone, or in-person.
- Troubleshooting network connectivity issues, both in-house and at the customer's location.
- Diagnosing hardware and software faults and providing solutions.
- Escalating complex technical issues to the relevant team members.
- Testing and evaluating new technologies to improve our services.
- Documenting customer issues and resolutions in the company's database.
- Assisting with the installation, configuration, and maintenance of network equipment and software.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in a technical support role, preferably in an ISP or telecommunications company.
- Strong knowledge of networking protocols and technologies (TCP/IP, routing, switching, VLANs, VPNs, etc.).
- Experience with troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experience with Linux/Unix systems is a plus.
- Certifications such as CCNA, CompTIA Network+, or similar are preferred.
If you are a team player with a passion for technology and a desire to provide excellent customer service, we would love to hear from you. Apply today and join our dynamic and growing team at Galaxy Technologies.
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