Floor Manager

Fuco Restaurants Pvt Ltd is seeking an experienced Floor Manager to lead and oversee front-of-house operations in a fine dining environment. In this role, you will manage a team of 40 employees, including captains, order takers, runners, hosts, and bussers. You will ensure the delivery of exceptional guest experiences by maintaining high service standards, optimizing workflow, and creating a welcoming atmosphere throughout all dining periods. Your leadership will encompass directing shift briefings, mentoring staff, handling guest relations, and coordinating with kitchen and management teams. As Floor Manager, your responsibilities extend beyond team supervision to include training and onboarding new hires, enforcing service policies, auditing daily operational checklists, and managing guest preferences through CRM systems. You will play a critical role in maintaining service consistency, quality, and hygiene, while also ensuring smooth communication between departments and effective use of resources. This role requires a proactive leader with excellent communication skills, a deep understanding of fine dining service protocols, and the ability to handle pressure during busy meal times.
Responsibilities

Lead daily shift briefings to align the front-of-house team on service standards, roles, and responsibilities for each dining period.
Maintain a strong presence on the dining floor during service hours to monitor pace, table rotation, and overall guest experience.
Ensure every guest receives attentive, courteous, and timely service consistent with fine dining etiquette.
Handle guest inquiries, feedback, and service recovery effectively to maximize guest satisfaction and retention.
Onboard, train, and mentor new front-of-house staff members while conducting regular refresher sessions on service flow and menu knowledge.
Evaluate team member performance continuously and provide constructive feedback and coaching to improve skills and productivity.
Manage and audit service checklists for opening, handover shifts, and closing procedures to guarantee flawless operations.
Inspect dining areas, table settings, cutlery, glassware, and service stations before each shift to ensure cleanliness and presentation standards.
Monitor inventory of polished equipment, side-station restocking, and proper handling of front-of-house assets.
Enforce personal grooming standards, uniform adherence, and professional etiquette across the floor team consistently.
Maintain and update the guest relationship management (CRM) system with detailed guest preferences such as dietary restrictions, favorite tables, and special occasion notes.
Recognize repeat guests, VIPs, and corporate diners to offer personalized service and enhance guest loyalty.
Coordinate closely with the Head Chef and kitchen staff to ensure accurate order flow, timing, and management of special requests.
Communicate operational issues, inventory needs, and guest feedback promptly to upper management for timely resolution.
Assist in managing table reservations and seating arrangements during peak service to maximize capacity and service efficiency.
Drive key performance indicators including guest satisfaction, service consistency, staff competency, and repeat guest visits.
Maintain a flexible work schedule including standing and moving for extended periods during shifts, weekend and holiday coverage as necessary.