Phone Banking Officer

Fulcrum Pvt Ltd is seeking a dedicated Phone Banking Officer to join its dynamic team. The successful candidate will be responsible for managing incoming and outgoing calls to provide customers with efficient banking services and support.

Responsibilities
Job Responsibilities

• Handle inbound customer calls in a professional manner.
• Explain banking products and services clearly to customers.
• Resolve customer queries and provide accurate information.
• Maintain high standards of customer service and call quality.
• Achieve daily and monthly performance targets.
• Update customer information in the system accurately.

Skills

Communication Team Management Customer Service Customer Relationship Management (CRM) Call Handling Problem Resolution Shift work adaptability Conflict Resolution

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

Fresh

Apply Before:

Aug 24, 2026

Posting Date:

Jul 23, 2026

Fulcrum Pvt Ltd

· 51-100 employees - Lahore

Fulcrum is an ISO 9001-2008 certified Business Consulting Services Company. We offer customers the following services (Human Capital Development and Management Solutions, Business Process Outsourcing, Executive Search, Training and Development and Information Technology) which encompass continuum of essential business services to meet their needs throughout the business cycle and help organizations focus on their strategic initiative.