Costumer Service Representative

Flexsource International is seeking a dedicated Customer Service Representative to join our team at the Gulshan-e-Iqbal, Block 6, Karachi location. This on-site, call-based role requires a skilled individual with a minimum of three years of experience in customer service. The ideal candidate demonstrates strong communication skills, effective problem-solving abilities, and excellent time management. While prior experience in air duct cleaning campaigns as a Team Leader or Closer is highly preferred, candidates who have excelled in similar call center environments will also be considered. This position focuses on delivering outstanding customer support by utilizing product knowledge and call center software to resolve inquiries promptly and professionally. The Customer Service Representative will handle inbound and outbound calls, assist customers with their concerns, and provide accurate information about products and services. The role demands active listening to understand customer needs and the capability to manage multiple tasks efficiently under pressure. Although this position does not include managing a team, it offers significant opportunities to contribute to customer satisfaction and operational success through consistent performance and professionalism. The successful candidate will thrive in a dynamic call center setting, leveraging expertise in call center systems and software to enhance the overall customer experience.
Responsibilities

Respond promptly and professionally to inbound customer calls, providing accurate and timely information about products and services.
Handle customer inquiries and resolve complaints effectively to ensure satisfaction and loyalty.
Utilize call center systems and software to log interactions, manage customer information, and track cases.
Demonstrate active listening to fully understand customer issues and provide appropriate solutions.
Apply product knowledge to assist customers accurately and resolve their concerns confidently.
Manage time efficiently to handle a high volume of calls while maintaining quality service standards.
Follow established protocols and procedures to maintain consistency and compliance within the call center.
Collaborate with team members and supervisors to share insights and improve service delivery.
Maintain a positive and professional tone throughout all customer interactions to uphold the company's reputation.
Continuously update skills and knowledge related to products, services, and call center technology.
Identify potential areas for process improvement and communicate suggestions to management.
Adhere to company policies and industry standards ensuring confidentiality and data protection.

Skills

Communication Skills Problem Solving Time Management Active Listening Product Knowledge call center systems Call Center Software Customer Relationship Management (CRM) Conflict Resolution Multitasking

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Experience:

3 Years

Apply Before:

Sep 09, 2026

Posting Date:

Aug 09, 2026

Flexsource International

· 51-100 employees - Karachi

Since established in 2013 Flexsource International has been serving successfully in Appointment scheduling & Telecom sectors, which are our core businesses, especially for US, Canada & Australia with creation to an assemblage of customers. As per the present era requirement, & in order to focus on the right business path we offer highly effectual BPO services; both inbound and outbound. Our solutions include international Quality, Sales Delivery, Leads Technology, IT Infrastructure – based upon Market Research, all of which are specially designed for your business. We have an absolute cluster place to run a team of outsourcing professionals.