Sales Coordinator

The Sales Coordinator at Five Star Group of Industries plays a vital role in supporting the sales team to ensure smooth and efficient execution of sales activities. This position requires organizing and coordinating customer orders, managing sales documentation, and maintaining effective communication with clients and internal departments. The Sales Coordinator collaborates closely with the sales team and oversees customer relationship management efforts to enhance customer satisfaction and sales performance. This role demands strong organizational skills and attention to detail. In addition to the core coordination duties, the Sales Coordinator leads a team of three staff members, guiding their daily tasks and performance. The successful candidate must demonstrate excellent communication and leadership abilities to motivate and manage the team effectively. A minimum of two years of relevant experience in sales support or coordination is required, along with proven proficiency in CRM systems and order management processes.
Responsibilities

Coordinate sales activities to ensure order accuracy and timely processing.
Manage the customer relationship management system to maintain up-to-date client records.
Process orders and follow up with the production and inventory teams to ensure availability and delivery timelines.
Support the sales team in preparing quotes, proposals, and sales presentations.
Oversee the maintenance and accuracy of the Order Management System and Salesforce CRM.
Collaborate with inventory and logistics teams to coordinate product availability and shipment schedules.
Respond promptly to customer inquiries and resolve issues related to orders or deliveries.
Prepare regular sales reports and update management on sales status and team performance.
Lead and supervise a team of three sales support staff by assigning tasks, providing guidance, and monitoring progress.
Train and develop team members to improve their skills and performance.
Ensure compliance with company policies and procedures in all sales coordination activities.
Facilitate clear communication between sales, inventory, and customer service departments to optimize workflow.