Posted Mar 14, 2024 293 views
Scope:
A highly critical and complex leadership role for online channels, Authorization & Monitoring of UBL multiple channels (i.e. ATMs, Hotline, Card etc.) and internal support groups. The position directly influences internal and external Customer experience with the bank and has substantial P&L and user satisfaction impact.
Job Duties:
- Overall supervision and ensure synchronized efforts to maintain service level indicators at an acceptable range in terms of authorization processing at BASE-I level, monitoring of suspicious transactions to avoid fraud exposure.
- Handle department-related correspondence & verbal communication with both internal as well as with external banks/customers.
- Preparation & review of various MIS use to streamline various parameters including velocity, spending pattern, count & amount pattern and trend analysis.
- Double check against departmental policy and process to ensure standards are set according to association guidelines.
- Maintain Department Audit Preparation Trail by maintaining airtight processes and ensures full compliance as defined in Authorization Unit’s Policies & Procedures and seek periodic guidance from Central Bank & Association like Visa & MasterCard’s.
- Organizing and maintaining of a 24 hour operation environment for pro-active monitoring/detection through cross function co-ordination.
- Arrange training session for internal staff pertains with Visa & MasterCard Association Policies as well as Rules & Regulations
- Ensures ATMs are monitored 24x7 real-time and beat down time to its maximum level.
- Manage employee services helpline, its service levels, TATs and overall experience.
- Secured the bank’s auto financed collateral in a far better manner through strict monitoring.
- Ensure Authorization Service Levels indicators are at acceptable range of Visa and Master Cards.
- Control staff attrition and absenteeism.
- Will be part of Internal auditors panel who will be carrying out internal cross functional unit audits for standards of ISO 9001 and ISO 27001.
Requirements:
- Min. Graduate; Masters will be preferred.
- Min 10 Years Relevant Experience
- Must possess strong problem resolution skills.
- Must possess strong inter-departmental communication skills.
- Should be a team player
- Good understanding of system, banking processes and procedures
- Must be able to perform tasks and provide responses within defined timelines.
- Good Communication Skills in English & Urdu
Job Details
Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.
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