Key Responsibilities:
Complete personal and experience verification of newly hired employees
Provide support in the implementation of HR policies
Initiate and coordinate the hiring process as per the requirements of company projects
Advertise staff vacancies, assess applications, interview applicants, administer selection tests, and prepare reports
Track and monitor applications; schedule and coordinate recruitment processes up to final selection
Maintain personal records of all project and permanent staff, including wages, salaries, insurance, leave, training, and other benefits
Assist in handling employee grievances
Ensure timely performance evaluations (quarterly and yearly) for permanent and project staff
Arrange and conduct staff training sessions
Collaborate with administrative staff (including finance and HR) to maintain proper office procedures and record keeping, both electronically and in hard copy
Maintain and archive important communications and correspondence (e.g., letters, emails) related to company operations across branches and regional offices
Monitor, handle, and maintain customer complaints records and communicate effectively with customers
Ensure employment files (both electronic and hard copy) contain all relevant documents, such as employment agreements, modifications, job descriptions, CVs, salary and personal verification records, evaluations, and leave entitlements
Regularly update employment files and maintain a checklist of required documentation
Monitor and maintain staff attendance records
Investigate and understand causes for staff absences
Notify successful and unsuccessful applicants after recruitment
Maintain and update employee leave records
Coordinate with area offices and branches on employee-related issues
FFO Support Program (FFOSP) is registered as a Non-Banking Micro Finance Company (NBMFC) which is regulated by the Securities and Exchange Commission of Pakistan. FFOSP was established in 2016 and is widely considered as one of the fastest growing institutions in the sector. FFOSP was created through a structured transformation of the credit and savings department of the Farmers Friends Organization (FFO), an integrated development oriented organization operating since 2003 in District Sheikhupura and its suburbs.