Posted Nov 09, 2023 253 views
Accountable to provide excellent customer service, resolve issues, and assist customers effectively. Their objectives include ensuring customer satisfaction, maintaining high-quality communication, and, in some cases, achieving sales targets.
Responsibilities:
- Answering customer inquiries and resolving issues through phone, email, or chat.
- Providing accurate information about products or services.
- Documenting customer interactions and following company procedures.
- Adhering to call center scripts and quality standards.
- Escalating complex issues to supervisors when necessary.
- Maintaining knowledge of company products, policies, and procedures.
- Meeting performance metrics, such as call resolution times and customer satisfaction ratings.
Qualifications:
Education: A high school diploma or equivalent is typically required, although some positions may prefer or require a college degree.
Communication Skills: Strong verbal and written communication skills are essential for effective customer interactions.
Customer Service Skills: A customer-focused attitude and the ability to empathize with customers' needs and concerns.
Computer Proficiency: Basic computer skills and the ability to navigate software and databases.
Multitasking: The capacity to handle multiple tasks simultaneously while maintaining quality service.
Problem-Solving: Ability to analyze customer issues and provide appropriate solutions.
Patience: Patience and resilience to handle challenging or upset customers.
Adaptability: Willingness to learn and adapt to changing procedures and technologies.
Teamwork: Ability to collaborate with colleagues and follow call center protocols.
Language Skills: Proficiency in the languages required for customer interactions, especially in multilingual call centers.
Typing Speed: Good typing skills can be beneficial for responding to customer inquiries efficiently.
Sales Skills: For sales-oriented roles, skills in persuasion, upselling, and cross-selling may be necessary.
Job Details
FFK Lodhi Group of Companies
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
