Posted Aug 05, 2024 463 views
- Respond promptly to customer inquiries via chat.
- Resolve customer complaints efficiently and professionally.
- Identify and escalate priority issues to the appropriate channels.
- Provide accurate information about products and services.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Document all customer interactions and maintain detailed records.
- Stay updated on product knowledge and support protocols.
Job Details
Fantix Technologies Pvt. Ltd.
Welcome to Fantix, a dynamic startup revolutionising the world of IT services and chat support. We are passionate about empowering businesses with cutting-edge technology solutions that drive growth and customer satisfaction. At Fantix, we offer comprehensive IT services and chat support solutions to help businesses thrive in the digital era. With a customer-centric approach, our team of IT professionals and chat support experts deliver tailored services that meet your unique business requirements. Our IT services span network infrastructure setup and management, cloud computing solutions, cybersecurity measures, software development, system integration, and IT consulting. Leveraging the latest industry tools and best practices, we optimize your technology infrastructure to enhance efficiency and drive operational excellence. In addition, our chat support solutions provide exceptional customer experiences round the clock. Our dedicated team of chat agents ensures prompt and personalized assistance to your customers, resolving queries and concerns while fostering customer satisfaction and loyalty. We leverage advanced chat support platforms and employ AI-powered chatbots to handle high-volume inquiries and automate repetitive tasks. As a startup, we bring a fresh perspective and agility to the industry. We understand the challenges startups face and provide cost-effective, scalable solutions that help you navigate the ever-evolving technology landscape. We work closely with you, leveraging our expertise to address your unique challenges and help you achieve your business goals.
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