Client Relations Manager

Your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

Responsibilities:

Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.
Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.
Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.
Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.
Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.
Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

Requirements:

Proven experience in client relations, sales support, or a related field.
Strong communication and interpersonal skills.
Ability to handle challenging situations with professionalism and empathy.
Detail-oriented with excellent organizational skills.
Familiarity with real estate or property management is a plus.

Skills

Customer Satisfaction Client Dealing Recovery

Job Details

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Bahria Town Karachi, Karachi, Pakistan

Gender:

No Preference

Education:

Bachelors (Bachelors in Commerce) only

Career Level:

Experienced Professional

Experience:

1 Year - 5 Years

Apply Before:

Jun 10, 2024

Posting Date:

May 10, 2024

Family Builders & Developers

· 11-50 employees - Karachi

The Family Builders, From Our Family To Yours The Family Builders is your trusted partner in creating solid foundations and building dreams into reality. With years of experience in the construction industry, we take pride in delivering exceptional craftsmanship and top-notch quality in every project we undertake. From residential to commercial, our dedicated team of professionals is committed to turning your vision into a breathtaking reality. Together, let's build a strong foundation for a better future, one project at a time. Timeline of our Delivered projects: 𝗙𝗮𝗺𝗶𝗹𝘆 𝗩𝗶𝗹𝗹𝗮 3 - September 2023 - Kashmir Road 𝗙𝗮𝗺𝗶𝗹𝘆 𝗛𝗲𝗮𝘃𝗲𝗻 - 2022 𝗙𝗮𝗺𝗶𝗹𝘆 𝗩𝗶𝗹𝗹𝗮 - 2018 𝗙𝗮𝗺𝗶𝗹𝘆 𝗩𝗶𝗹𝗹𝗮 2 - 2019 𝗙𝗮𝗺𝗶𝗹𝘆 𝗛𝗲𝗶𝗴𝗵𝘁𝘀 - 2018 𝗙𝗮𝗺𝗶𝗹𝘆 𝗛𝗼𝗺𝗲𝘀 - 2018 𝗙𝗮𝗺𝗶𝗹𝘆 𝗛𝗼𝗺𝗲𝘀 2 - 2018 𝗙𝗮𝗺𝗶𝗹𝘆 𝗖𝗼𝘁𝘁𝗮𝗴𝗲𝘀 - 2017 𝗦𝗮𝗻𝗮 𝗔𝗿𝗰𝗮𝗱𝗲 - 2013 Usman Arcade - 2011 Abdullah Arcade - 2010 Ongoing Projects: 𝗦𝗤 𝗙𝗮𝗺𝗶𝗹𝘆 𝗠𝗮𝗹𝗹 & 𝗥𝗲𝘀𝗶𝗱𝗲𝗻𝗰𝗶𝗮 - Bahria Town Karachi 𝗦𝗤 𝗙𝗮𝗺𝗶𝗹𝘆 𝗕𝗮𝘇𝗮𝗮𝗿 - Bahria Town Karachi Upcoming Projects 𝗧𝗵𝗲 𝟳 𝗧𝗼𝘄𝗲𝗿𝘀 - Shah-re-Pakistan