To supervise and coordinate all housekeeping operations, ensuring a clean, hygienic, safe, and well-maintained terminal environment by effectively managing housekeeping staff, maintaining service standards, and ensuring compliance with company SOPs.
Responsibilities
Supervise daily housekeeping operations to maintain cleanliness and hygiene across all terminal areas.
Plan staff duty rosters, allocate work assignments, and ensure adequate manpower coverage.
Conduct routine inspections of washrooms, waiting areas, business lounges, offices, platforms, and other facilities.
Monitor staff attendance, discipline, grooming, productivity, and compliance with company SOPs.
Ensure the availability and proper use of cleaning equipment, chemicals, and housekeeping supplies.
Address cleanliness-related complaints promptly and implement corrective actions to maintain service standards.
Coordinate with HR, Operations, Maintenance, Security, and other departments to ensure smooth terminal operations.
Maintain housekeeping records, prepare performance reports, and monitor departmental KPIs.
Train, guide, and evaluate housekeeping staff while performing any other duties assigned by management.
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