Posted May 30, 2026 643 views
Faisal Movers is seeking a dedicated Reservation Officer to join our call center team. This role focuses on managing inbound and outbound customer interactions with professionalism and care. The Reservation Officer assists customers in making, modifying, or canceling ticket reservations while providing accurate and timely information about routes, schedules, fares, and services. The successful candidate must be able to handle customer issues efficiently and maintain detailed reservation records in the system. Working within a fast-paced environment, the officer must adhere to company policies and procedures while ensuring excellent customer satisfaction.
The ideal candidate will possess strong communication skills in Urdu, excellent active listening capabilities, and an aptitude for using Customer Relationship Management (CRM) software. Having at least two years of experience in a similar role is important, along with the ability to work effectively in shifts. Attention to detail, data entry accuracy, and time management are essential. Although this role does not include team management responsibilities, it requires close coordination with various departments to resolve booking and service-related matters promptly.
Responsibilities
- Handle inbound and outbound customer calls professionally, ensuring high levels of service quality.
- Assist customers with making new ticket reservations, modifying bookings, and processing cancellations accurately.
- Provide customers with precise information about routes, schedules, fare structures, and company policies.
- Resolve customer queries and complaints promptly and effectively, aiming for first-contact resolution.
- Maintain and update reservation records and customer information within the call center system.
- Coordinate with relevant internal departments such as ticketing and operations to address and resolve customer issues.
- Follow established company procedures and call center protocols to ensure consistent service delivery.
- Manage time efficiently to handle a high volume of calls without compromising on quality or accuracy.
- Use Customer Relationship Management (CRM) software to log and track customer interactions and transactions.
- Demonstrate strong active listening skills to understand customer needs and provide appropriate solutions.
- Work collaboratively with peers and supervisors to achieve department goals and maintain smooth call center operations.
- Adapt to rotational shift schedules and maintain professionalism and effectiveness during busy periods.
Skills
Job Details
Faisal Movers
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