Posted Jan 30, 2024 535 views
You will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent technical support to our internal users. The ideal candidate will have a minimum of 3 years of hands-on experience in IT support and strong troubleshooting skills.
Key Responsibilities:
- Provide first and second-level support for hardware, software, and network-related issues.
- Respond to IT support queries in a timely and efficient manner, ensuring high levels of user satisfaction.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Able to troubleshoot and resolve complex technical issues without external support.
- Assist in the management and maintenance of IT infrastructure, including servers, networks, and security systems.
- Administer user accounts and permissions, ensuring data integrity and security.
- Block access to unwanted apps and sites over the internet.
- Conduct regular system audits to identify and resolve vulnerabilities.
- Create and update documentation for IT processes, procedures, and troubleshooting guides.
- Stay up-to-date with industry trends and emerging technologies to contribute to continuous improvement initiatives.
Qualifications:
- Minimum of 3 years of experience in IT support or a related field.
- Proven experience with troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and/or Mac operating systems.
- Familiarity with ITIL best practices is a plus.
- CCNA certification is must. CCNP will be preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are preferred.
- At least Bachelor's degree in Information Technology, Computer Science, or a related field.
Fair Technologies Asia is an equal-opportunity employer. We encourage applications from candidates of all backgrounds irrespective of gender, religion, cast or creed discrimination.
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Fair Technologies Asia
Fair Technology Asia is a progressive Pvt. Ltd company providing FinTech services in Pakistan with footprints in over 6 countries.
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