Call Agent-UK market

Express Matting Services

Multiple Cities, Pakistan

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Posted Aug 08, 2026 53 views Report Job

PKR. 80,000 - 80,000/Month

Express Matting Services seeks a dedicated Call Agent to join our team. The successful candidate will play a crucial role in maintaining and enhancing customer satisfaction by handling inbound and outbound calls with professionalism and care. This role requires excellent English-speaking abilities, a quiet working environment, and prior experience with UK calling. The Call Agent will manage various customer interactions, ensuring accurate communication and efficient resolution of inquiries. The ideal candidate possesses strong multitasking skills and active listening capabilities, allowing them to respond effectively to customer needs while managing multiple calls. Skilled in Customer Relationship Management (CRM) software, the Call Agent contributes to the companys customer engagement efforts by documenting detailed call records and following established call handling techniques. This position requires at least two years of experience and does not involve team management responsibilities.
Responsibilities

Handle inbound and outbound calls efficiently while maintaining high standards of customer service.
Utilize Customer Relationship Management (CRM) systems to update and manage customer information accurately.
Listen actively to customer inquiries, concerns, and feedback to understand their needs and provide appropriate solutions.
Follow prescribed call handling techniques to maximize call quality and customer satisfaction.
Manage multiple call tasks simultaneously without compromising service quality.
Communicate clearly and effectively in English to ensure customer understanding and engagement.
Maintain a quiet and professional working environment during calls to minimize distractions and improve call quality.
Adhere to company policies and regulatory requirements related to customer communication and data privacy.
Meet individual and team performance targets related to call volume, quality, and customer satisfaction.
Report any issues or challenging interactions to supervisors promptly for appropriate resolution.