Presales Engineer

Expertflow Private Limted

Posted 6 hours ago 11 views Report Job

Present the product effectively to prospective customers through live demos, webinars, and technical workshops.
Answer customer queries via e-mail and chat channels, respond to RFPs / tenders, and prepare quotes
Follow-up on leads with customers and partners.
Coordinate with customers and internal teams for post-production change requests and product feature requests.
Exchange with product management and marketing about our products, technologies, and services and contribute to further developing our solutions through customer feedback.
Support in writing technical documentation to ensure our product knowledge remains up-to-date
Understand competitor offerings and provide input to the sales team on product positioning and differentiation.

Desired Skills and Experience/Requirements:

Bachelor’s Degree in Computer Science, Software Engineering, IT or related engineering fields.
At least 2 years of experience in the Contact Center industry, ideally in pre-sales or Requirements Engineering or in another engineering function.
Knowledge of networks, contact center technologies, and call flows.
Experience in analysis of requirements, proposal preparation, responding to RFPs / demos, and conducting POCs.
Excellent communication (English written and verbal) & presentation skills.
Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
Knowledge of MS Office (MS Word, excel, project, Visio, and PPT).

Nice to have

Experience with enterprise SaaS applications, (architecture, business model, pricing)
Experience with Omnichannel or Chatbot solutions
Fluency in Arabic and French
Be part of a highly dedicated international and fast-growing IT company
An open-minded company culture where you are respected as an individual
We welcome candidates who are passionate about working in an international dynamic and fast-paced environment and who are excited about the opportunity to make a significant impact on our company’s growth and success.

Skills

Communication Skills Analytical Skills Responding to RFPs Contact Center Services Contact Center Management Customer Satisfaction Management Customer Service Solutions

Job Details

Industry:

Information Technology

Functional Area:

Sales & Business Development

Total Positions:

4 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 4 Years

Apply Before:

Nov 22, 2024

Posting Date:

Oct 22, 2024

Expertflow Private Limted

Information Technology · 51-100 employees - Lahore

pSince 2007, our mission is to deliver and maintain turn-key call centers and voice portal infrastructure solutions in the Middle East, Pakistan and Africa to local Enterprise clients, such as banks, service providers and utility companies. We have been awarded the Cisco Customer Collaboration partner of 2014 for the entire Europe, Middle East, Africa and Russia. We currently have offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya and plan to open the next office in Southafrica in 2015. We are passionate about enabling our clients to: Provide their customers a consistant, measurable and always-on customer service with low waiting times with tools such as WFM and Business Intelligence Increase voice selfservice, provide CTI integrations and do speaker authentication to educe average handling time and thereby reduce costs Improve the quality of the customer interactions and satisfy endcustomers with tools such as Quality Management and Post Call Survey Our consultants cover all aspects Reporting, CTI integrations, Voiceportals, Voice Analytics, Business Intelligence, Voicerecording, Quality management. We serve our clients through local systems integrators in order to complete high-level skills with local presence. We design, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects./p