Network Support Engineer

Expertflow Private Limted

Multiple Cities, Saudi Arabia

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Posted 4 hours ago 23 views Report Job

PKR. 700,000+/Month

We are looking for a Network Support Engineer to join us as in implementation and support team for MEA region. This role requires the successful candidate to act as the EF interface with the customer for technical support required for the project implementation.

This candidate should have a solid understanding of Voice networks and protocols, Linux, and virtualization technologies. The core responsibility is to act as a customer representative and work with the EF backend team to provide quality support and project implementation.

Responsibilities:

Interact with the customer for design-level discussions.
Communicate with the customer to make the underlying network ready as per the scope and design documents.
Implement and deploy the solution using implementation documents.
Conduct network-ready tests with the customer/Partner.
Provide first-level support.
Bachelor's Degree in Networking/Telecommunication.
5-7 Years experience in the networking field.
Solid understanding of the SIP protocol including the configuration and troubleshooting.
Hands-on experience in deploying IP PBX(Astrik, CUCM etc).
Hands-on experience on the different flavors of Linux.
Understanding of the Virtualization technologies (Docker, Kubernetes).
Understanding of different flavors of DBs like MS SQL, Mongo etc.
Fluent in Arabic and English

The following experiences are an advantage:

Basic know-how of different CRM solutions.
Hands on experience in virtualization technologies like Docker and Kubernetes.

What we Offer

Be part of a highly dedicated international and fast-growing IT company
Home office with the exception of onsite working as per need.
An open-minded company culture where you are respected as an individual

Skills

Fluent in English Proficient in Arabic Networking Handling IP Networking Network Deployment Kubernetes MySQL Internet Protocol Suite Docker Linux

Job Details

Industry:

Information Technology

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Tabuk, Riyadh, Madinah, Makkah, Jeddah, Dammam, Taif, Al-Bukayriyah, Saudi Arabia

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

5 Years - 7 Years

Apply Before:

Nov 24, 2024

Posting Date:

Oct 23, 2024

Expertflow Private Limted

Information Technology · 51-100 employees - Al-Bukayriyah, Dammam, Jeddah, Madinah, Makkah, Riyadh, Tabuk, Taif

pSince 2007, our mission is to deliver and maintain turn-key call centers and voice portal infrastructure solutions in the Middle East, Pakistan and Africa to local Enterprise clients, such as banks, service providers and utility companies. We have been awarded the Cisco Customer Collaboration partner of 2014 for the entire Europe, Middle East, Africa and Russia. We currently have offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya and plan to open the next office in Southafrica in 2015. We are passionate about enabling our clients to: Provide their customers a consistant, measurable and always-on customer service with low waiting times with tools such as WFM and Business Intelligence Increase voice selfservice, provide CTI integrations and do speaker authentication to educe average handling time and thereby reduce costs Improve the quality of the customer interactions and satisfy endcustomers with tools such as Quality Management and Post Call Survey Our consultants cover all aspects Reporting, CTI integrations, Voiceportals, Voice Analytics, Business Intelligence, Voicerecording, Quality management. We serve our clients through local systems integrators in order to complete high-level skills with local presence. We design, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects./p