Customer Service Representatives (CSRs) are the "voice" of our company. They must be clear and confident communicators who always have a constant focus on safety and the customer.
A positive, flexible communicator and a good listener who can multitask to solve problems. Community Solutions Billing Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
The minimum requirements for the Community Solutions Billing Representative role are:
· Ability to read, write, speak and understand English
· Handle inquiries in a safe, friendly, timely and highly accurate manner
· Learn and retain the required knowledge to be successful in their role
· Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
As a Full Time, Customer Service Representative, your work schedule will fall within the hours of operation for the location and may change depending on business needs.
Skills:
· Active Listening
· Customer Handling
· Customer Service Operations
· Fluent in English
Job Details
· Functional Area: Client Services & Customer Support
· Total Positions: Multiple
· Job Location: Remote / Lahore, Pakistan
· Career Level: Entry - Professional Level
Strong English communication skills (reading, writing, speaking, and comprehension)
Customer-first mindset with a professional and approachable demeanor
Ability to manage inquiries efficiently, accurately, and with a positive attitude
Strong learning agility with the ability to quickly absorb and apply information
Comfortable operating in a fast-paced, dynamic environment
Etech360 is incepted with a vision to serve the software/IT industry with most professional services in the USA.