Customer Service Representative

Etech-360

Multiple Cities, Pakistan

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Posted Aug 07, 2026 36 views Report Job

PKR. 50,000 - 50,000/Month

Customer Service Representatives (CSRs) are the "voice" of our company. They must be clear and confident communicators who always have a constant focus on safety and the customer.

A positive, flexible communicator and a good listener who can multitask to solve problems. CSRs use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

The minimum requirements for the CSR role are:

Ability to read, write, speak and understand English
Handle inquiries in a safe, friendly, timely and highly accurate manner
Learn and retain the required knowledge to be successful in their role

Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations.

As a Full-Time Customer Service Representative, your work schedule will fall within the hours of operation for the location and may change depending on business needs.

Skills:

Active Listening
Customer Handling
Customer Service Operations
Fluent in English

Role Overview:

As a Customer Service Representative (CSR), you will serve as the primary point of contact for our English-speaking customers. In this role, you will represent the company’s voice—ensuring clear, confident, and customer-centric communication while maintaining the highest standards of service and professionalism.

Responsibilities

Strong English communication skills (reading, writing, speaking, and comprehension)

Customer-first mindset with a professional and approachable demeanor

Ability to manage inquiries efficiently, accurately, and with a positive attitude

Strong learning agility with the ability to quickly absorb and apply information

Comfortable operating in a fast-paced, dynamic environment

Our CSRs are proactive problem-solvers, attentive listeners, and effective multitaskers. Your ability to understand customer needs and respond with clarity, patience, and efficiency will directly contribute to a positive customer experience and long-term trust.