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Posted Jan 31, 2024 222 views
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assesses customer’s need to achieve satisfaction
- Giving follow up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Managing a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Days, Timings & Work mode:
- Shift 1: Mon- Sat (onsite)
- Shift 2: Mon- Sat (onsite)
Shifts are aligned with UK timing
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor/Fresh
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 03, 2024
Posting Date:
Jan 31, 2024
Empire Group
Information Technology · 11-50 employees - Rawalpindi
pInformation Technology/p
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