Manager – People Operations

Eila Solutions is seeking an experienced Manager People Operations to lead comprehensive HR transformation initiatives and oversee employee relations, policy governance, HR analytics, and operational processes for a workforce exceeding 700 engineers. This role requires a strategic thinker with strong analytical skills to implement digitization, workflow automation, and HRIS/ERP solutions that enhance organizational effectiveness. The ideal candidate holds a Masters degree in Human Resource Management, Business Administration, or a related field and brings over 10 years of progressive HR experience, including managing HR operations, employee relations, and data-driven HR analytics. Familiarity with Pakistani labor laws and proficiency in advanced Excel and data visualization tools to produce executive reports and dashboards are crucial. The Manager operates without direct team management responsibilities but plays a pivotal role in driving transformational HR projects across departments. Responsibilities include ensuring compliance with labor laws, managing confidential employee relations matters, and designing employee engagement strategies informed by survey analytics. The role supports retention and talent strategies by analyzing post-hiring data and workforce trends. Benefits include medical insurance covering employees and parents, provident fund, and leave encashment, all within a dynamic work schedule aligned with business needs at the Bahria Town, Rawalpindi location.
Responsibilities

Lead HR transformation projects including HRIS and ERP implementation to digitize and automate workflows, enhancing operational efficiency.
Maintain accurate, standardized, and audit-ready employee records and personal files to ensure compliance and data integrity.
Develop, implement, and ensure adherence to HR policies, fostering compliance and taking corrective actions whenever necessary.
Design, conduct, and analyze employee engagement and pulse surveys, converting insights into actionable improvements.
Prepare and present leadership dashboards and reports that detail employee engagement, workforce trends, attrition rates, and headcount dynamics.
Manage confidential employee grievances, disciplinary procedures, inquiries, and terminations with strict adherence to procedural guidelines.
Conduct and oversee the offboarding process, including exit interviews and proper documentation of separation.
Analyze recruitment data, probation period outcomes, early attrition rates, and quality-of-hire metrics to support recruitment and retention strategies.
Provide expertise on Pakistani labor laws and compliance requirements related to people operations and HR policies.
Leverage advanced data visualization and Excel skills to generate executive-level reports to inform strategic decisions.
Collaborate with cross-functional teams to embed HR best practices and ensure smooth integration of technology solutions across the company.