Manager – Payment Operations

Eila Solutions is seeking an experienced Manager Payment Operations to oversee the entire payment operations process, including payment processing, automation of workflows, system enhancements, and overall operational performance. This role is based in Lahore, Pakistan, and focuses on improving efficiency, maintaining compliance, and ensuring timely resolution of payment-related incidents. The ideal candidate will have a strong background in payment gateways, integrations, and reconciliation, alongside a keen ability to drive process improvements and manage operational risks. Although this role does not officially involve managing a team, the candidate will be expected to coordinate closely with various internal and external stakeholders, including Technology, Compliance, banks, payment service providers, and other partners. The manager must be highly analytical, detail-oriented, and proactive in identifying and mitigating operational challenges while supporting the ongoing development of payment processes in a fast-paced FinTech environment.
Responsibilities

Oversee the end-to-end pay-in and pay-out operations to ensure they meet processing efficiency, service level agreement adherence, and reconciliation accuracy.
Lead initiatives to automate manual processes and implement system improvements that increase operational efficiency.
Identify gaps in operational procedures through root-cause analysis and drive corrective actions to prevent recurrence.
Manage payment-related incidents, exceptions, and escalations, ensuring timely and effective resolution.
Collaborate and coordinate with banks, payment service providers, payment partners, Technology, Compliance, and Customer Experience teams to streamline payment operations.
Monitor vendor performance and ensure that all agreed service level agreements are met consistently.
Prepare comprehensive reports on payment performance, automation progress, incident trends, and potential operational risks for senior stakeholders.
Ensure that payment operations comply with internal controls, regulatory requirements, and industry standards.
Work closely with cross-functional teams to support the implementation of new payment technologies and integration enhancements.
Maintain a strong focus on continuous improvement, recommending and executing changes based on data-driven insights and emerging industry trends.