Assistant Manager / Deputy Manager - Communications - Client Services Department

EFU Life Assurance Ltd. seeks a skilled Assistant Manager or Deputy Manager for the Communications role within the Client Services Department. This position is vital in managing customer relationships, crafting strategic communications, and engaging stakeholders to enhance client satisfaction and service delivery. The ideal candidate holds a Bachelor's or Master's degree and brings at least four years of relevant experience. Strong verbal and written communication skills, coupled with exceptional interpersonal abilities, are essential for effectively handling customer interactions and fostering trusted relationships. This role focuses on leveraging Customer Relationship Management (CRM) software to maintain and analyze customer data for informed decision-making. The professional will prepare detailed reports, presentations, and management information systems using Microsoft Office tools. The position demands proficiency in communication planning, crisis communication, and message mapping to uphold superior service quality. Time management, problem-solving aptitude, and teamwork form the foundation for success in this dynamic, service-oriented environment.
Responsibilities
- Manage and maintain customer relationships using Customer Relationship Management (CRM) systems to ensure high client satisfaction.
- Develop and implement effective communication strategies and plans to support client services objectives.
- Analyze customer data to generate insightful reports that aid in strategic decision-making.
- Prepare detailed business correspondence, service-related reports, and presentations using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Handle and resolve customer complaints promptly while maintaining high-quality service standards.
- Conduct stakeholder analyses and engage with key stakeholders to facilitate seamless communication and collaboration.
- Develop message mapping frameworks to ensure consistent and clear communication across all channels.
- Support crisis communication efforts by preparing appropriate responses and managing information dissemination.
- Design and implement communication management plans that align with business goals and client needs.
- Collaborate with various departments to ensure accurate and timely communication delivery.
- Apply problem-solving and critical thinking skills to address service challenges and optimize client interactions.
- Maintain organizational efficiency by prioritizing tasks and managing time effectively.
- Foster a positive and adaptable work environment by promoting teamwork and open communication.
- Continuously update knowledge of communication tools and trends to enhance service quality and client engagement.