Customer Service Executive

The Client Service Executive is responsible for ensuring excellent customer service by providing clients with accurate information, resolving complaints, and offering solutions tailored to their needs. This role involves building and maintaining strong relationships with clients, handling queries and issues efficiently, and ensuring the highest level of satisfaction.

Client Interaction:

Act as the primary point of contact for clients via phone, email, and in-person meetings.
Respond promptly to client inquiries, ensuring timely and accurate information is provided.
Assist clients with product and service-related questions and concerns, providing solutions and alternatives.

Relationship Management:

Develop and maintain strong, long-lasting client relationships through regular check-ins and updates.
Understand the client’s business needs and provide solutions that align with their goals.
Identify opportunities to upsell or cross-sell products/services to enhance client value.

Issue Resolution:

Handle client complaints and resolve issues by coordinating with internal departments as necessary.
Ensure all client issues are resolved promptly and to the client's satisfaction.
Escalate unresolved issues to higher management when required.