Customer Care Representative

This is a full-time on-site role for a Customer Care Representative located in Karachi. The Customer Care Representative will be responsible for providing excellent customer service and support to clients. Tasks include handling front desk, addressing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining effective communication with clients and internal teams.

Qualifications:

Interpersonal Skills, Communication, and Customer Service skills.
Experience in customer support and ensuring customer satisfaction.
Ability to effectively communicate with customers and internal teams.
Strong problem-solving and decision-making skills.
Attention to detail and the ability to multitask.
Prior experience in ecommerce or customer care is a plus.
Bachelor's degree in Business, Marketing, or related field.

Skills

Communication Skills Marketing Customer Care Representative

Job Details

Job Channel:

Women Jobs

Industry:

E-Commerce / E- Business

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

SMCH Shahrah-e-Faisal, Karachi, Pakistan

Gender:

Female

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jul 05, 2024

Posting Date:

Jun 04, 2024

ECOM ERA

E-Commerce / E- Business · 11-50 employees - Karachi

ECOM ERA is a full-service ecommerce company with over 4 years of experience in handling clients' accounts on major ecommerce marketplaces including Amazon, Walmart, eBay, Etsy, and TikTok. We work on a distinctive profit and loss sharing model that ensures our goals are intertwined with our clients, fostering a deep commitment towards growth.