Hiring Customer Care Officer | Bahria Town Lahore | Salary 35,000+

Easyrides is seeking a dedicated Customer Care Officer to join our team onsite at Bahria Town, Lahore. This role is ideal for individuals with at least one year of experience who are passionate about delivering exceptional customer service and possess strong communication skills. The position involves engaging directly with customers, addressing inquiries, and providing timely solutions to ensure a positive customer experience. Working from Monday to Saturday, from 10:00 AM to 6:00 PM, this role offers an excellent opportunity to grow within a professional and supportive work environment with a starting salary of PKR 35,000+ based on skills and experience. The Customer Care Officer serves as the bridge between Easyrides and its customers, handling product-related questions, resolving issues, and maintaining accurate records of customer interactions. Attention to detail, the ability to multitask effectively, and a proactive approach to problem-solving are essential to succeed in this role. Candidates with an intermediate educational background, whether freshers or experienced, are encouraged to apply. This position focuses on individual contribution and does not involve team management responsibilities.
Responsibilities

Respond promptly and courteously to customer inquiries via phone, email, and in-person channels.
Provide clear and accurate information about Easyrides products and services to customers.
Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
Maintain up-to-date knowledge of company products, policies, and procedures to assist customers effectively.
Accurately document customer interactions, inquiries, complaints, and feedback using data entry tools.
Manage multiple customer interactions simultaneously while maintaining attention to detail and professionalism.
Collaborate with other departments to address customer concerns and provide comprehensive solutions.
Identify recurring customer issues and communicate insights to management to contribute to service improvement.
Follow established guidelines and protocols to ensure compliance and maintain service quality standards.
Contribute to a positive workplace culture by demonstrating a professional attitude and respect towards colleagues and customers.