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We are seeking a motivated and detail-oriented Customer Service Executive to join our growing team. As a key point of contact for our customers, you will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience on our eBay store.
Key Responsibilities:
- Manage and respond to customer inquiries via eBay, email, and chat in a timely and professional manner.
- Resolve product, shipping, and transaction issues, ensuring customer satisfaction.
- Process orders and track shipments, updating customers on delivery status.
- Handle returns, refunds, and exchanges in compliance with eBay policies.
- Monitor eBay feedback and address any negative feedback to maintain a high seller rating.
- Collaborate with the sales and operations team to ensure smooth order fulfillment and accurate product listings.
- Stay updated on eBay’s policies and ensure all communications comply with platform standards.
Qualifications:
- Experience in customer service, ideally in an e-commerce or drop shipping environment.
- Familiarity with eBay’s platform and policies.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving skills with a customer-first mindset.
- Basic knowledge of order processing, shipping, and inventory management.
Preferred:
- Previous experience in eBay drop shipping or a similar role.
- Proficiency in using customer service software or eBay management tools.
What We Offer:
- Competitive salary based on experience.
- Flexible working hours and the ability to work remotely.
- Opportunities for growth within the company.
- A supportive and friendly team environment
Job Details
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