Manager

The Manager at Dunkin' Donuts plays a crucial role in overseeing the daily operations of the store, ensuring exceptional customer service and driving sales growth. This position involves managing a team of 12 persons, maintaining a productive and motivated work environment, and implementing performance management systems to achieve business objectives. The Manager is responsible for training staff, handling customer complaints effectively, and ensuring operational standards that enhance customer satisfaction and company profitability. This role demands a hands-on approach in leadership to inspire and guide the team while maintaining high standards of quality and service. The Manager collaborates closely with the team to meet and exceed sales targets, continuously identifying opportunities for improvement. Experience in managing retail operations and a strong focus on customer relations are essential to succeed in this position at Dunkin' Donuts.
Responsibilities

Lead, motivate, and manage a team of 12 staff members to achieve sales targets and operational goals.
Develop and implement training programs to enhance employee skills and product knowledge.
Handle customer complaints promptly and effectively to ensure customer satisfaction and loyalty.
Monitor and improve the performance management system to track and boost team productivity.
Drive sales growth by identifying opportunities and implementing promotional activities.
Ensure compliance with company policies, health and safety regulations, and quality standards.
Manage staffing schedules, attendance, and payroll-related activities to maintain optimal workforce levels.
Oversee inventory management to ensure adequate stock levels and reduce wastage.
Maintain a clean, safe, and welcoming store environment for both customers and employees.
Analyze sales reports and operational metrics to make informed decisions and strategic plans.