Customer Services

Join DNA BPO Solutions Pvt Ltd as a Customer Services professional and contribute to a highly professional and international work environment located in Gulberg Greens, Islamabad. This role requires handling general communication calls professionally and accurately, supporting clients with information and assistance to ensure seamless daily operations. You will lead a dedicated team of 10 persons, fostering an environment of motivation and cooperation, while maintaining high standards of customer interaction without the pressure of sales targets or call quotas. This position demands excellent English communication skills and the ability to engage calmly with international clients. The company values a positive, proactive, and responsible attitude along with punctuality and discipline. DNA BPO Solutions offers a competitive salary, structured growth opportunities, and comprehensive training to empower you in your role. This is an excellent opportunity to develop your career in a supportive setting with an emphasis on professionalism and quality customer service.
Responsibilities

Lead and manage a team of 10 customer service professionals, ensuring consistent performance and professional development.
Handle general communication calls with professionalism, accuracy, and confidence, representing the company positively to international clients.
Provide accurate and timely information and support to clients to resolve inquiries and assist with their needs.
Ensure smooth day-to-day operations by coordinating with team members and other departments as necessary.
Maintain a calm and professional demeanor when handling client calls, especially in challenging or conflict situations.
Foster a positive, proactive, and responsible team attitude, encouraging punctuality, discipline, and mutual respect.
Conduct regular team meetings and training sessions to enhance skills, service quality, and operational efficiency.
Monitor team performance and provide guidance or feedback to promote continuous improvement.
Prioritize client satisfaction by maintaining clear and effective communication and demonstrating empathy and understanding.
Follow company policies and procedures to ensure compliance and support an ethical work environment.
Identify opportunities for process improvement and implement solutions to enhance customer experience.
Collaborate with management to report on team performance, client feedback, and any operational challenges.

Skills

Conflict Resolution Technical Support Time Management English Communication Team Management Client Relationship Management Problem Solving Customer Service Excellence Attention to Detail

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 08, 2026

Posting Date:

Aug 07, 2026

DNA BPO Solutions Pvt Ltd

· 1-10 employees - Islamabad

DNA Solutions is a forward-thinking Business Process Outsourcing (BPO) firm committed to delivering seamless support services across diverse industries. Our mission is to empower digital businesses by managing their core operational, financial, and human resource functions with efficiency, accuracy, and transparency.