Posted Feb 13, 2023 382 views
Digital Telemarketing Solution Pvt Ltd work with multiple USA based clients in the field of Medicaren . We are fast growing organization and expanding our call center operations and support team. You will become a part of a multinational culture having a presence in Pakistan, Philippines and United States.
Responsibilities:
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Organize classroom-style seminars about product features and sales techniques.
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
- Identify individual and team skills gaps.
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
- Coordinate mentorship programs for new sales representatives
- Training experienced employees on new or updated call center procedures to improve their performance.
- Closely work with trainees to develop their accent and communication skills.
What we’re looking for:
- Minimum Bachelor’s degree in any discipline (English will be preferred)
- 1 to 3 years of proven experience as sales trainer in call center
- Fluent in English speaking and writing skills and a good knowledge of grammar, pronunciation, spellings, and vocabulary.
- Excellent communication and presentation skills.
- A good understanding and knowledge about American accents.
- Familiarity with interactive learning activities.
Benefits:
- Base salary higher than the market average.
- Career path up to management level
- Annual Leaves
- Referral Bonus
Work Hours: This is a permanent night shift position (7pm to 4am)
Job Type: Full-time
Job Details
Digital Telemarketing Solution Pvt Ltd
Digital Telemarketing Solution Pvt Ltd established in July 2020 in Sargodha. The nature of business is Call Center.
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